| Description | Each campaign manager entry represents an enterprise contact
center application Outbound Option Campaign Manager server
functional component configured on this server. The campaign
manager component, which resides on the ICM/CC logger (side
A), is responsible for:
- Managing when a campaign runs.
- Maintaining system and dialer configurations.
- Making decisions about which contact records to retrieve
from a campaign based upon configurable query rules and
then delivering those contact records to dialers.
- Distributing configuration data to the import process and
all available dialers in the system.
- Collecting real-time and historical data and sending it
to the Router for subsequent storage and distribution.
- Managing the Do Not Call list, ensuring no numbers on it
are sent to the Dialers.
The objects in each campaign manager entry provide
configuration, performance and component status information. |