| Description | This table describes CM instances configured on this Device. The
Contact Manager (CM) service is responsible for the handling of
call requests and maintaining contact state. Instances may load
share as well as support different types of contacts. This
service is a critical funnel point to the rest of the system. CM
uses BRE to help direct call flow decision making. The CM must
be able to transparently scale and provide for fault tolerance.
This is best modeled as the CM receiving work from a virtual
queue.
The CM only participates within a single routing domain, and
therefore only talks to a single Work Assigner. Each CM is also
tied to a single MPA. The BRE used by the CM can be shared
among components (both CMs and RMs).
This table has a sparse dependent relationship with the
cmmcaServiceTable and hence uses its index. |