| Description | Each PIM entry represents an enterprise contact center
application peripheral interface manager functional component
configured on the server. The PIM component provides an
interface between the enterprise contact center application
and a telephony switch: a private branch exchange (PBX), an
automatic call distributor (ACD) or a voice response unit
(VRU). The objects in each PIM entry provide PIM type
information, the current status of the PIM functional
component and the host name of the telephony switch it
interfaces. |