| Description | The ICM Service table lists each Customer Voice Portal
ICM service configured on this server. Each entry in the
table defines a separate ICM service. The CVP ICM service is
responsible for all communication between CVP components and
the Intelligent Contact Management (ICM) application.
The CVP ICM service implements the GED-125 Service Control
Interface (SCI) protocol, and sends and receives messages on
behalf of the CVP SIP service, the CVP IVR service, and the
CVP VoiceXML service. Users do not explicitly install the
CVP ICM Subsystem; it is installed and activated
automatically in the CVP Call Server and the CVP VoiceXML
Server. This service is visible at the CVP Operations
Server, however, since it does require a small amount of
configuration.
This table has a sparse dependent relationship with the
Service table. The service index acts as the primary
index, relating the entry to the corresponding entry in the
Service table.
The SNMP agent constructs this table at startup. Since
services can only be added or deleted when the CVP
application is stopped, service information table entries
cannot be added to or deleted from the table either by the
agent or the management station while the application is
running. The agent will update service information table
objects as their values change when the application is
running. All objects in this table are read-only to the
management station. |