| Description | The aggregate average latency first (transfer) object is a
metric indicating the average period of time elapsed between
receipt of the CONNECT message from the ICM and the moment
when the call is actually answered, on the first transfer
request for the calls. The object value is the computed
average latency, since service start, for all calls that have
been answered on the first transfer. The first transfer in
comprehensive deployments is typically to the VXML gateway,
which will answer quickly. In call director deployments, the
first transfer may be to an agent or another SIP endpoint in
the network, such as an automatic call distributor (ACD).
The object value computation does not include REFER
transfer latency. |