| Description | The aggregate average latency second (transfer) object is a
metric indicating the average period of time elapsed between
receipt of the CONNECT message from the ICM and the moment
when the call is actually answered, on the second and
subsequent transfer requests for the calls. The object value
is the computed average latency, since service start, for all
calls that have been answered on the second or subsequent
transfers. The second transfer in comprehensive deployments
is typically to the agent on the Call Manager, and will
indicate the average time to answer for agents. The
computed object value does not include intermediate calls to
play ringback for callers during subsequent CVP transfers.
The object value computation does not include REFER
transfer latency. |