| Description | This table describes the Resource Manager (RM) Service
instances configured on this Device. The Resource Manager (RM) is
responsible for maintaining the state of assignable resources,
e.g. agents. The RM interfaces to the Work Assigner, Media
Platform Interface, Resource Desktop Adapter and Business Rules
Engine. Resource state is a function of information obtained
from the actual resource and a rule set. Each RM only
participates with in a single routing domain, and therefore only
talks to a single Work Assigner. Each RM is also tied to a
single MPA, and one or more RDAs that are dedicated to the RM.
The BRE can be shared with other components (other RMs, and
other CMs)
This table has a sparse dependent relationship with
the cmmcaServiceTable and hence uses the index of that table. |