| Description | This table lists the Work Assigner(WA) Service instances
configured on this Device. The Work Assigner is responsible for
matching Contacts that need Resources with Resources that
need Contacts.
The scope of a single work assigner defines a
Routing Domain. A Routing Domain is a set of Contacts and a set
of Resources that can be assigned to each other. This means
that the size of a routing domain is constrained by how scalable
a Work Assigner can be. Because of this, the Work Assigner
tries to be as streamlined as possible and delegate all logic
that deals with the scope of an individual resource or
individual contact to the RM or the CM.
Work Assigner is not the only interface that is used to
communicate between the RM and the CM, it merely provides the
initial assignment between the two , much in the same manner as
a SIP connects two endpoints, and then gets out of the call.
The Work Assigner also includes the logic to execute advanced
routing features (such as resume routing, spatial routing,
etc).
This table has a sparse dependent relationship with
cmmcaServiceTable and hence is indexed by cmmcaServiceIndex. |