| Description | The instance table is a list of enterprise contact center
application instances. Each instance represents a contact
center application solution. A solution includes a collection
of interconnected functional components (e.g. a router, a
logger and a peripheral gateway), each of which perform a
specific, necessary function of the contact center
application.
A single server is permitted to have multiple functional
components of a different type, but also multiple components
of the same type, each of which may be part of a different
instance. A perfect example of the latter is in a telephony
service provider environment where a single server could have
ten router components, each assigned to a different 'customer'
instance. All ten are concurrently functional but route
contacts only within the context of the instance that they are
assigned. In this scenario, the instance table would have ten
entries.
The instance table is not directly dependent upon any other
table, however, the other functional component tables are
dependent upon the instance table. The instance table index
serves as a primary index for all other functional component
tables in order to properly relate the functional components
to the appropriate instance.
The SNMP agent constructs the instance table at startup.
Since instances can only be configured while the enterprise
contact center application is stopped, instance table entries
cannot be added to or deleted from the table nor can object
values be modified either by the agent or the management
station. All objects in this table are read-only. |