| Description | Each instance entry represents a contact center application
solution. A solution includes a collection of interconnected
functional components, each of which perform a specific,
necessary function of the contact center application. At
minimum, an instance would include one router component, one
logger component and one peripheral gateway component. While
each functional component may reside on a separate server,
they are identified as being a part of the collective instance
by having the same instance name and instance number. |